Shipping policy
At Collagen Tribe, we aim to deliver your order quickly, securely and with care.
UK Delivery
We offer two delivery options for UK orders:
- Standard Delivery – £5.00
- Express Delivery – £10.00
Your preferred delivery option can be selected at checkout.
International Delivery
We currently ship internationally.
International delivery options are:
- Standard International Delivery – £10.00
- Express International Delivery – £20.00
Shipping charges are shown at checkout before you complete your order.
Please note that international orders may be subject to local customs charges, duties or taxes depending on the destination country. Where applicable, these are the responsibility of the customer.
Order Processing
Orders are processed as quickly as possible once payment has been received.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available, provided you have supplied a valid email address during checkout.
All orders are fulfilled through our trusted logistics partner to help ensure your products arrive safely.
Delivery Queries
If you have any questions about your order or experience any issues with delivery, please contact us at support@collagentribe.co.uk and our team will be happy to help.
We take care when preparing and packaging every order. If your parcel arrives damaged, or there is an issue with your delivery, please contact us as soon as possible so we can look into it and help resolve the issue.