Refund policy

We want you to feel confident about what you’re ordering.

Because our collagen products are food supplements, for hygiene and safety reasons we’re unable to accept returns of products that have been opened or unsealed simply because you’ve changed your mind.

If you have any questions before placing your order, our team will be happy to help.

You can call us on +44 0207 874 7203 or email support@collagentribe.co.uk.

Our customer support team is available Monday to Friday, 9am - 5pm, excluding public holidays.

Damaged Items

We take great care when preparing and packing every Collagen Tribe order, but if something arrives damaged, please let us know within 21 days of delivery.

To arrange a replacement, please email support@collagentribe.co.uk with:

• Your order number
• A brief description of the issue
• Photographs of the damage, where possible 

If we ask you to return the damaged product, it will be reviewed by our quality control team when it arrives back with us.

Where an item has arrived damaged, we’ll arrange a replacement and cover any associated return postage costs.

Need Help?

If you have any questions about your order or our products, our customer support team will be happy to assist.

This policy does not affect your statutory rights.